Everything top-rated hosts do before, during, and after every stay
Hosts with 4.8+ ratings don't get there by accident. They follow a consistent system for every single stay. Use this checklist as your pre-stay, during-stay, and post-stay routine.
📬 Before Booking Confirmation
Listing photos are bright, wide-angle, and current
First photo should be the best room in the property
Listing description sets accurate expectations
Overpromising is the #1 cause of bad reviews
House rules are clear and complete
Pricing reflects local competition
Instant Book or fast response time enabled
Cancellation policy clearly stated
📩 After Booking — Pre-Arrival
Send confirmation message within 1 hour
"Thank you for booking! We're so excited to host you."
Send check-in instructions 24–48 hrs before arrival
Include door code, parking, and WiFi password
Don't make guests hunt for this information
Mention 1–2 local restaurant recommendations
Confirm check-in time if flexible
Smart lock code verified and active for stay dates
🏠 Property Condition Before Check-In
Turnover checklist fully completed
Every room, every time — no shortcuts
Temperature set to guest-comfortable level
Small welcome touch in place
A note, chocolates, or local snack creates instant goodwill
House manual visible and current
All amenities stocked (coffee, soap, toilet paper)
All lights working — replace any burnt bulbs
Property smells fresh — no cleaning product odor
💬 During the Stay
Send a check-in message 2–3 hours after arrival
"Hope you arrived safely! Let us know if you need anything."
Respond to messages within 1 hour
Response time directly impacts your search ranking
Solve problems fast and without friction
A resolved problem often becomes a positive in the review
Respect guest privacy — don't drop by unannounced
If something breaks, offer compensation proactively
🔚 Checkout Day
Send checkout reminder the night before
Include checkout time and key return instructions
Send checkout message morning of
"Hope you had a wonderful stay! Safe travels."
Include brief checkout instructions reminder
Confirm checkout time if requesting late checkout fees
⭐ After Checkout — The Review
Leave your guest review within 24 hours
Hosts who review first get reviewed more — and faster
Send a review request message
"If you enjoyed your stay, we'd love a review — it means the world to small hosts!"
If review is negative — respond professionally
Future guests read your responses. Stay calm and factual.